General
These are only guidelines for assigning priority to Service Request. As always for success there must be a human factor.
Note: We do not assign Priority 1 to SR’s, they assign themselves.
Priority 1 – Emergency Response
- More here…
Priority 2 – Quick Response
- More here…
Priority 3 – Normal Response
- More here…
Priority 4 – Scheduled Maintenance
- More here…
Activity Prioritization
High Priority
- Should be completed today before anything else but must be completed before close of business.
Example: Get your Supervisor Evaluation form from last week completed and turned in.
Medium Priority
- Needs to be done this week or the deadline is less than a week away.
Example: Get signed up for next week’s Exchange training before all spots close.
Low Priority
- Needs to be done but there is no specific deadline. Usually these items are more of a reminder.
Example: Research CA Solutions Protection product to see if it is a viable replacement for SAV.
Last Update: May 13, 2019
November 24, 2018 1030 Manuel Palachuk Agile Service Delivery Run Guide
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