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Service Request and Activity Work Flow

General Rules for Service Requests

Specific Rules for Service Requests

General Rules for Activities

  • Activities in PSA are basically the Task or To-Do List for engineers.
  • Activities do not violate the rule that all work is performed against and SR because the time will always be logged against some SR even if it is a Tech Admin SR.
  • An Activity with a properly assigned priority is a way for the Service Coordinator or an Engineer to create a time slot to get a quantum of work done that otherwise would not be possible while still avoiding being interrupt drive.

Specific Rules for Activities

  • Activities are worked from highest priority to lowest and from oldest to newest.

Last Update: February 19, 2019  

November 24, 2018   519   Manuel Palachuk    Agile Service Delivery Run Guide  
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