General Rules for Service Requests

Specific Rules for Service Requests

General Rules for Activities

• Activities in PSA are basically the Task or To-Do List for engineers.
• Activities do not violate the rule that all work is performed against and SR because the time will always be logged against some SR even if it is a Tech Admin SR.
• An Activity with a properly assigned priority is a way for the Service Coordinator or an Engineer to create a time slot to get a quantum of work done that otherwise would not be possible while still avoiding being interrupt drive.

Specific Rules for Activities

• Activities are worked from highest priority to lowest and from oldest to newest.